Refund Policy

Order Process

Customers will be able to order only one dress at a time. This helps us reduce possibilities of resale for commercial purposes (Few customers tend to return the product if no resale occurs)

This also helps curb practices like customer trials with multiple dresses and keeping only one. This set up most importantly helps us avoid any kind of confusion and thereby ensure an effective order placement system

Within 24 hours of order placement, our customer support team will send you a confirmation email, post which the order finally is processed. Please note that customers can make any changes in the order (via email and call) only within 24 hours of the order placement. If no changes are informed, the order would be considered as final hence be processed

Cancellation Process:

Time Frame

Amount Deduction

Within 24 hours of order placement

25% of the amount

Within 7 days of order placement

75% of the amount

After 7 days of order placement

No Cancellation request to be entertained

 

 

Refund Policy

Though we strive to give you a great customer experience each time you shop with us providing the best quality, designs and in the fastest possible time. However if at all, should there be any condition requiring a refund or return, our refund policy will come into effect. We recommend you to carefully read all the terms and conditions under our refund policy before placing an order:

1.       No refunds are applicable in case the product gets damaged/altered by the customer

2.       Paucileather will accept the refund requests for any damage incurred during the shipping process. No extra charges will be applicable during such case of refund. Kindly contact us at customerservice@paucileather.com or call us specifying the extent of damage. Customers need to contact us within 24 hours of delivery to get a RETURN AUTHORIZATION NUMBER. This RETURN AUTHORIZATION NUMBER is mandatory for initiating the entire refund process

3.       “Custom-size” products will not be applicable for refunds. Please note that refunds for other products will be processed only if products are returned in a saleable condition with the tags intact and in their original packaging, in an unused and undamaged condition. Our quality control team inspects the products returned on various grounds to ensure that the products returned are the ones delivered to the customer, should there be any discrepancy refunds will not be processed. Please note that shipping amount and 10% restocking fee will be deducted from final sale value.

4.       Color and texture of the products might differ from the images displayed on our website. Customers facing any such issue are free to contact us

5.       We offer you option of getting the apparel altered according to the specifications provided by you, this extra service would be charged over and above the price shown in the image

6.       Whenever a product is returned back to us, the return shipment charges are to be paid by the customer.

7.       Though we always strive to deliver you the order as fast as possible, however in case of any delay, our refund policy would come into play. The promised delivery timeline is 15 business days. The count of the timeline starts fromthe final order confirmation from a customer and payment getaway confirmation. If there is any delay beyond these 15 days, customers can contact us to know the order tracking code. In case of confirmation of the fact that the delay is due to any fault of ours, we shall initiate a complete refund which would include shipment charges as well.